David holds a BSc (Hons) degree and a PhD in Psychology and he is a Chartered Psychologist. His professional affiliations include membership of the Experimental Psychology Society, the Information Architecture Institute and the User Experience Professionals Association and he is an Associate Fellow of the British Psychological Society. His career spans three decades as a researcher, consultant, author and business executive. David has carried out usability consulting activities for a number of clients and he has delivered over 100 seminars in usability for a range of private and public sector organisations. He has written two books on usability (Effective Color Displays: Theory and Practice and E-Commerce Usability) and co-edited a third (Information Superhighways: Multimedia Users and Futures). You can follow him on Twitter: @userfocus.
Dr. Philip Hodgson
Philip holds a PhD in Experimental Psychology and is a member of the Usability Professionals' Association, the Association for Psychological Science, and the Association for the Advancement of Medical Instrumentation. He has over twenty years of experience as a researcher, consultant, and trainer in product usability, user experience, human factors and experimental psychology. His work in usable design has influenced products in the consumer, telecoms, manufacturing, packaging, public safety, web, and medical domains for the US, European, and Asian markets. He is a contributor to the ISO product usability standard (ISO 20282: Ease of Use of Everyday Products), and a member of the NIST/ANSI working group for a common industry format (CIF) for usability reporting. You can follow him on Twitter: @bpusability.
Dr. G. Tendayi Viki
Tendayi Viki is an academic, consultant and an entrepreneur. He holds a PhD is Psychology and is a Chartered Psychologist. He is co-founder and CEO of Tasksauce, an online marketplace that connects students with individuals and organizations that need help with small short-term projects. Tendayi is also the Principal Consultant at Valideation Inc. which is an independent consultancy specialising in helping organizations to build products that customers want using Lean Startup principles. He is an experienced trainer, and has delivered workshops and support to students and organizations. Tendayi is currently founding advisor at 10X10Labs, which is an accelerators that incubates startups based on Lean Startup principles. You can follow him on Twitter: @gtviki.
Dr. Ritch Macefield
Ritch has worked in IT since 1985 and UX Design since 1995. He has a BA (Hons) in Creative Design, an MSc (Distinction) in IT-Computing, and a PhD in HCI from Loughborough University. Ritch also has six qualifications in training and education, and has lectured, at the Masters level, across five countries, in IT subjects including Interface Design and Usability Engineering. He has published numerous HCI articles and was on the editorial team for the Encyclopedia of HCI (2007). Ritch has led major UX projects in blue chip multinationals and his international experience spans 19 countries. He presently heads Ax-Stream, one of only 5 approved Axure training partners in the world, where his work encompasses Axure training, advanced Axure prototyping, usability testing early conceptual prototypes, and strategic UX work around integrating UX design into wider development methodologies. You can follow him on Twitter: @Ax_Stream.
Anna-Gret holds a BSc (Hons) degree in Psychology and an MSc in Counselling Psychology. She is a Chartered Psychologist and an Associate Fellow of the British Psychological Society. She holds a Certificate in Level A and Level B Psychometric Testing and is currently working part-time towards her PhD. Anna-Gret has worked as a psychologist since 1989, first at BT where she helped design network management systems that reduce human error and increase efficiency and then at the Employment Service. In 2003 she joined the Department for Work and Pensions to provide usability support to their e-channel developments. After managing a team of 17 psychologists at the Health and Safety Laboratory, Anna-Gret joined Userfocus to manage the usability testing team. Anna-Gret has logged hundreds of hours in usability tests of public and private sector web sites and specialises in the evaluation of e-commerce sites.
Charles has been involved in web site analytics since 1995 and has advised companies as diverse as Citibank, Disney, Reiss and the Environment Agency on how to get the best from their analytics tools. Charles specalises in enabling companies to get meaningful insight from their analytics tools and more importantly act upon it and regularly speaks at industry conferences on analytics-related topics. Recently, he has been working on projects that integrate qualitative "voice of the customer" feedback with quantitative analytics data. You can follow him on Twitter: @charlesmeaden.
Caroline holds an MA and MBA, and is a Chartered Engineer. She is a founder member of the UK Chapter of the User Experience Professionals Association, an Associate Fellow of the Society for Technical Communication, a member of the Association for Project Management and an associate member of the Market Research Society. She specialises in the usability of forms and work processes involving forms. She consulted on forms design with the UK Inland Revenue for many years, and wrote their Body of Knowledge for Forms Usability. Government forms and insurance applications are her favourites, but she enjoys working on any type of form or questionnaire. Caroline is the co-author of Forms that work: Designing web forms for usability and the textbook User Interface Design and Evaluation. You can follow her on Twitter: @cjforms.
Louise holds a BSc (Hons) from University College London and an MSc (distinction) in Human-Centred Computer Systems from the University of Sussex. She is a past Vice President of the UK Chapter of the User Experience Professionals Association and was co-director of its Voting and Usability Project. Louise specialises in conducting qualitative user research for requirements gathering and interaction design. She has conducted ethnographic user research projects on behalf of clients in various industries. Her advisory work has included working with the Electoral Commission to devise a programme of user research and testing of materials for statutory elections. In 2003, she co-authored 'Getting By, Not Getting On: Technology in UK Workplaces', a substantial ethnographic study published by The Work Foundation. You can follow her on Twitter: @LoufromBilbao.
Sue has worked in electronic publishing since 1991, initially as a graphic designer and information scientist. She has been a freelance web designer, information architect and content strategist since 1998. She has advised companies including Channel 4 Television on editing for the web; designed web sites for the BBC, Channel 4 and many medium-sized organisations; and presented TV programmes about the Internet for BBC2 and Sky TV. She has been running highly acclaimed web writing courses since 1999. You can follow her on Twitter: @SueDavis68.
William consults, writes and teaches in the fields of user-centred design and usability. He has over 30 years experience in the development of interactive systems, initially with a background in software engineering. William was the product and user interface designer for the Emmy-award-winning "boujou"; now an indispensable tool in many film studios. He has specialized in interaction design and human-computer interaction since the late 1980's. William has written and taught courses which have been presented to hundreds of software and web developers, designers and managers in the UK, North America and Europe. You can follow him on Twitter: @SyntagmUCD.
Dr. Todd Zazelenchuk
Todd holds a BSc in Geography, a BEd, an MSc in Educational Technology and a PhD in Instructional Design. His professional affiliations include membership of the User Experience Professionals Association, ACM SIGCHI and BayCHI. Todd is an associate of Userfocus and works in product design at Plantronics in Santa Cruz, CA where he designs integrated mobile, web, and client-based software applications that enhance the user experience with Plantronics' hardware devices. You can follow him on Twitter: @ToddZazelenchuk.