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This step-by-step guide includes:
- The three phases in moderating a usability test.
- How to explain the 'thinking aloud' technique to participants.
- Step-by-step instructions for demonstrating 'thinking aloud'.
- How to get participants to practise 'thinking aloud'.
- Good and bad questions to ask during a test.
- How to adapt the instructions if you're testing a paper prototype.
- How to adapt the instructions if you're running a test with children.
- Available in 13 languages: English, Brazilian Portuguese, Simplified Chinese, Czech, Dutch, French, German, Hebrew, Hungarian, Polish, Russian, Spanish and Turkish.