Articles and resources tagged “legal”

Anatomy of a user research consent form

We've always treated the informed consent process seriously and we have always gained explicit consent from people that take part in our field visits and usability tests. Although I think we do a good job of gaining consent, the advent of GDPR gave us an opportunity to review what we do. We were interested if there was a way we could improve our practice.

What user researchers ought to know about informed consent

Gaining informed consent is a cornerstone of the social sciences. But it is sometimes poorly practiced by user researchers. They fail to explain consent properly. They mix up the consent form with a non-disclosure agreement. And they mix up the consent form with the incentive. Improving the way you get consent will also improve the data you collect because participants can be more open and because it makes user researchers more empathic.

Web Accessibility: No More Mr Nice Guy

Last week the Disability Rights Commission (DRC) published a significant report on web accessibility. This report marks the DRC’s intention to get tough with organisations whose web sites cannot be used by disabled people. Over the next twelve months, we predict that the report will influence redesigns of virtually every major web site in the UK as organisations jockey with each other to avoid getting sued.

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