10 findings from psychology that every user researcher should know
A knowledge of psychology can help user researchers be more effective when they plan research, make observations, analyse data and present the results.
Testing for a user need
One of the most important questions faced by start-ups and established companies alike isn't, "Is my system usable?" or "Is this a great user experience?", but "Do people actually need this thing?" This article presents a structured interview technique for checking if you have identified a user need.
The 7 Deadly Sins of User Research
Most companies would claim to design products and services that are simple to use. But when you ask customers to actually use these products and services, they often find them far from simple. Why is there a disconnect between what organisations think of as "simple" and what users actually experience?
Usability Test Moderation: The Comic
If you've been tasked with running a usability test, then you'll love this instructional guide. Aimed at people about to moderate their first usability test, this free graphic instruction guide covers the essential techniques you'll need to moderate a usability test.
Dealing with difficult usability test participants
A common concern of people running usability tests is that sooner or later they’ll run into a difficult participant. Who are these difficult characters and how can we prevent them from being a problem?
What every usability test moderator ought to know about good listening
Moderation seems effortless but there's a lot more to good listening than opening your ears. Here are 15 suggestions to improve your own listening skills.
Site visit interviews: from good to great
Site visits are the best method we have of gaining real insight into the way customers work — to understand what customers do, rather than what they say they do. But to get the most from a site visit you need to polish your interviewing skills. Great interviewers show five characteristics from which we can learn.
Why you shouldn't ask “Why?” in a usability test
This year marks an important anniversary for people who moderate usability tests. In a classic study carried out exactly 30 years ago, psychologists showed that people are very poor at explaining the reasons behind their choices. This is why usability tests focus on what people do, not on what people say. So why do so many usability test moderators continue to ask participants, "Why"?
Filter articles by keyword
- accessibility •
- axure •
- benefits •
- careers •
- case study •
- css •
- discount usability •
- ecommerce •
- ethnography •
- expert review •
- fitts law •
- focus groups •
- forms •
- guidelines •
- heuristic evaluation •
- ia •
- iso 9241 •
- iterative design •
- layout •
- legal •
- metrics •
- mobile •
- moderating •
- morae •
- navigation •
- personas •
- prototyping •
- questionnaires •
- quotations •
- roi •
- selling usability •
- standards •
- strategy •
- style guide •
- survey design •
- task scenarios •
- templates •
- tools •
- usability testing •
- user manual
User Experience Articles & Videos
Our most recent videos
Our most recent articles
- Dec 2: Usability task scenarios: The beating heart of a usability test
- Nov 4: Common traps in user needs research and how to avoid them
- Oct 7: Transitioning from academic research to UX research
- Sep 2: The minimalist field researcher: What's in my bag?
- Aug 5: The future of UX research is automated, and that's a problem